Submitting Turnover Orders (Distributor Submission)
TurnLink allows you to submit turnover orders to all 3rd party distributors through an automated 'Distributor Submission' process.
For detailed instructions on filling out TurnLink's order form click here.
Once the order form is complete your order will appear in the Open Order cart. Available order processing methods will be listed in the 'Process After' dropdown menu, and the 'Distributor Submission' section will contain the turnover order process method available for the distributor DC you are ordering from*:
Once selected click 'Complete Order' and you will be taken to the order processing screen.
If the customer uses more than one account number you can select the one you wish to use. You will receive a real-time confirmation on screen when the order is placed and all information will be accessible within TurnLink. Should you also want an emailed confirmation you can optionally choose 'Myself Only' or 'Customize' if, for example, you want to send a copy of the order to the store buyer.
Once your selections have been made click 'Submit':
If 'Customize' was selected the order will be sent to the distributor and then the Email Action will open with a .PDF copy of the order attached. The Subject and Body of the email will automatically populate. If you selected an 'Approved By' contact on the order form their email will automatically populate in the 'To' field. Otherwise, select or type the desired recipient email address(es) and click 'Send':
NOTE: you should not send the email to the distributor as it was already automatically sent. The 'Customize' option is solely to send confirmation that it was sent to the buyer or other applicable parties.
*For all distributors except UNFI Eastern Region DCs, you will see the DCs turnover order email listed in the 'Distributor Submission' section. This is coming from their Distributor record within TurnLink. If you do not see their email listed pull up their TurnLink record and add a Contact with the Title 'Turnover Department' and applicable turnover order email address:
We are partnered with UNFI to allow TurnLink users to electronically transmit all Eastern Region DC turnover orders, including their Haddon House and Select Nutrition DCs, through a real-time process. Once setup, when processing a UNFI Eastern Region turnover order, rather than seeing the Turnover Department email, the 'Distributor Submission' section will show 'UNFI Eastern Region':
If you work with UNFI East please see the following articles for additional details:
- Setting Up UNFI Digital Turnover Order Submission
- Applying Promotions to UNFI Turnover Orders
- Submitting UNFI East Digital Turnover Orders
Note: You can also submit multiple turnover orders to the same Distributor in one consolidated batch via Reports > Orders by selecting the Distributor and then exporting the batch via the applicable 'Distributor Submission' method.